CASE STUDY · THE FACE PLACE
A commercial operating-cost problem, not an automation showcase.
The Face Place — More time for clients, less time on administration
The Face Place
More time for clients. Less time on admin.
We helped this Inverness aesthetics clinic simplify appointment management and client communications, giving staff more support with everyday tasks and more time to focus on their clients.
Meet Beau, a bespoke AI telephone receptionist connected to the clinic’s booking system. From answering common questions to helping clients book, reschedule and cancel appointments, Beau provides support with identity checks and booking rules built in.
Alongside Beau, we supported the clinic’s move to Pabau with clear client communications and branded email campaigns—bringing together practical automation and a more consistent client experience.
More time
for clients.
AI telephone support and simpler appointment management.
Discuss a similar problem ↗THE BUSINESS ISSUE
A busy clinic needs time to focus on its clients.
Telephone enquiries, appointment changes and client communications all require attention. The Face Place needed practical support with these everyday tasks, helping staff manage administration alongside delivering treatments.
THE HIGHLAND SYSTEMS APPROACH
Meet Beau. Built around the clinic.
We created a bespoke AI telephone receptionist connected to Pabau, helping clients with enquiries, bookings, rescheduling and cancellations. Identity checks and booking rules were built into the relevant processes. Alongside Beau, we supported the clinic’s booking system transition and created branded client email campaigns.
THE BUSINESS BENEFIT
More support behind the scenes. More focus on clients.
Connected appointment processes and clearer communications give the clinic additional support with routine administration. These improvements work together to support a more consistent client experience, with Beau forming part of the wider service delivered.
WHAT THIS DEMONSTRATES
Practical systems built for a real business.
Every clinic works differently. We tailored the setup to The Face Place’s services, staff and booking requirements—showing how thoughtfully connected systems can support the people running a business.