Terms of Business

Last updated: 4 September 2026

These Terms of Business apply to services supplied by Ewen Bradley, trading as Highland Systems, a sole trader based in Inverness, Scotland (“Highland Systems”, “we”, “us” or “our”), to business customers (“you” or “your”).

Contact: enquiries@highlandsystems.co.uk

1. Business customers

Our services are offered to businesses and professionals acting for business purposes. They are not intended for consumers purchasing mainly for personal use.

2. Quotes, proposals and scope

The work, deliverables, assumptions, price and timetable will be set out in a written quote, proposal or statement of work. That document and these terms form the agreement between us. If they conflict, the specific written quote or proposal takes priority.

Unless stated otherwise, a quote is valid for 30 days. Work begins after you accept the proposal and provide any required deposit, information and access.

3. Fees and payment

You must pay invoices within 7 calendar days of the invoice date unless the proposal states otherwise. Fees exclude VAT unless stated; VAT will be added where legally applicable.

We may pause work or access to deliverables if an invoice is overdue. We reserve any statutory rights to claim interest, compensation and recovery costs for late commercial payments.

4. Changes to the work

Either party may suggest changes. Changes to scope, price or timing must be agreed in writing before the additional or revised work begins.

5. Your responsibilities

You will provide accurate information, timely decisions, suitable access to systems and any permissions, licences or accounts needed for the work. You are responsible for checking that you have authority to share data and grant access.

Unless expressly included in the proposal, you remain responsible for your source data, backups, business decisions, legal compliance and the accuracy of information entered into or produced by your systems.

6. Third-party services

Solutions may connect with third-party services such as Squarespace, Google Workspace or other software named in the proposal. Their own terms, availability, pricing and technical limits apply. Subscription and usage fees are your responsibility unless the proposal states otherwise.

We are not responsible for outages, changes or restrictions imposed by third-party providers, but we will take reasonable care when configuring supported integrations.

7. Testing and use

We will test the agreed workflows before handover. You will complete any acceptance checks reasonably requested and tell us promptly about material issues.

Automation and AI-assisted features can make mistakes. You must maintain appropriate human review for financial, legal, employment, safety or other high-impact decisions. We do not guarantee uninterrupted or error-free operation.

8. Delivery and acceptance

Work is treated as accepted when you confirm acceptance, use the deliverable in live operations, or do not report a material failure to meet the agreed scope within 7 days of delivery, whichever happens first. We will correct verified defects in the agreed scope that are reported within that period.

9. Cancellation

Either party may end the engagement by written notice. You must pay for work completed up to the termination date, together with any approved or non-cancellable third-party costs. Any deposit treatment stated in the proposal will also apply.

10. Intellectual property

After full payment, you may use the bespoke deliverables created specifically for you for your internal business purposes, subject to any broader rights stated in the proposal.

Highland Systems retains ownership of pre-existing materials, reusable methods, know-how, templates, tools and general components. Third-party software and content remain subject to their owners' licences.

11. Confidentiality and data protection

Each party will keep the other's confidential information secure and use it only for the engagement, except where disclosure is required by law.

Each party will comply with applicable data-protection law. Where we process personal data on your behalf beyond ordinary business-contact information, we may require suitable written data-processing terms before that processing begins.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings or data. Our total aggregate liability arising from a project will not exceed the fees you paid for that project in the 12 months before the event giving rise to the claim.

13. Events outside our control

Neither party is liable for delay or failure caused by events reasonably outside its control. The affected party will notify the other and take reasonable steps to reduce the effect.

14. General

If any provision is unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. Neither party may transfer the agreement without the other's written consent, except as part of a genuine transfer of its business.

15. Governing law

The agreement is governed by Scots law. The Scottish courts have exclusive jurisdiction, unless the parties agree another dispute-resolution process in writing.

16. Contact

Questions about these terms can be sent to enquiries@highlandsystems.co.uk.